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claraVista



Case Study
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Conduct acculturation sessions for a major luxury brand

On key data, AI, and client experience topics

←   ACCELERATING CHANGE

Challenge

1 —

A mixed audience in terms of their use of client data

2 —

An always shifting technological data and AI landscape

3 —

A strong need to take a step back from the latest buzzwords

The Key Questions

1 —

How to provide teams with varied levels of familiarity and experience dealing with data with a common core of knowledge?

Approach

1 —

We started by defining the training plan specifying the topics that would be covered during each of the acculturation sessions, as well as their number and sequencing

2 —

We then designed the various materials and contents necessary to carry out these sessions

Results

1 —

7 data acculturation sessions designed and carried out by ClaraVista

2 —

Strengthened teams' awareness of key data, AI, and client experience topics

At the heart of the subject

The success of these sessions mainly lied in the fact that we managed to find the right balance between introducing key theoretical concepts and presenting practical use cases. Therefore, our goal was at the same time to ensure that participants gained actual knowledge from the sessions, while getting and keeping them interested in topics that may sometimes seem a little dull at first glance.

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